Return of the goods

We enable the return of ordered products. For this purpose, please inform us by sending a relevant statement in writing within 14 days from the date of order completion (template below).

Please send the completed form together with the original invoice and returned order to the address Dom Lalek, ul. Cieszkowskiego 31/4 71-301 Szczecin or using the e-mail address biuro@domlalek.pl

Returned goods can not bear traces of use. The product should be complete, with the original packaging and tags attached. Refunds for the orderwill be made to the account number indicated by the customer in the statement, no later than within 14 days from the day we receive the completed return form.

The return of the shipment fee applies to the situation when the order is returned in full and the buyer is situated in Poland. The cost of returning the order to the store is borne by the buyer. The right to withdraw from the sales contract is not payable in the case of the purchase of personalized products.

We make every effort to ensure that products sent to you do not have any defects. However, if the purchased product does not meet your expectations, you can advertise it.

To make a complaint, please contact us first at biuro@domlalek.pl by providing a description of the complaint and the scope of the complaint in the email, as well as attaching photos of the defective goods and agreeing the address for collection by courier. When submitting a complaint, you must provide us with the advertised goods along with proof of purchase and complaint (complaint description, scope of complaints) to the following address: Dom Lalek ul. Cieszkowskiego 31/4 71-301 Szczecin.

The complaint will be processed within 14 days. We will inform you by e-mail or by phone about how to solve it. If the complaint is considered justified, immediately after considering the complaint, we will replace the defective product with one free from defects or remove the defect.

REFUND FORM OF THE GOODS ORDER NUMBER: ..............................

ORDER DATE: ............................. INVOICE NUMBER / PARAGONER: ...... ........... .................................................. ........................

FIRST NAME AND LAST NAME: ……............................................ .................................................. ...

ADDRESS: ................................................ .................................................. ....................... ........................... .................................................. .................................................. ......... TELEPHONE: ....................................... .............

E-MAIL:................................................ ......

I am asking for a refund of cash to a bank account (Account number - the return is only possible to the Customer's bank account)

Bank name: ............................................... .................................................. ...........................

PRODUCT NAME

QUANTITY

GROSS PRICE

REASON FOR THE REFUND

Customer's comments: ............................................... .................................................. .................................................. ................................................. .................................................. .................................................

I declare that I am familiar with the conditions of returning the goods specified in the Regulations of the store.

.................................................. ..................................... (date and legible signature of the client)